Using a Nest thermostat is one of the most convenient ways to perfect the daily schedule of your comfort system. This smart thermostat can be taught your preferences and automatically make improvements. But as you might expect, it won’t work properly or at all if you see an error code on the display. The precise error code provides useful information about the source of the problem, something a professional technician can use to present solutions that much sooner.
Listed below are seven of the most common error codes you may discover on your Nest thermostat. We’ll walk you through the basics of each error code along with how you can fix it and the approximate cost to do so. Keep in mind that while the costs will ultimately depend on the precise Nest model, you can anticipate paying between $75-$200 for repairs. This should also cover travel and labor costs on top of any specific components necessary to finish repairs.
e298 – Critical
This critical error code is limited to newer models of the Nest thermostat and shows up when the power is detached from the system. As this is a critical power error, the thermostat will swap to the backup battery system. The error message will continue to be displayed until the issue is resolved.
Losing power to your Nest thermostat can be for several reasons. The wiring may have disconnected or become damaged, or a disconnection could have occurred further along in your electrical system. This could be the circuit breaker, fuse box or system switch. A knowledgeable technician can inspect electrical connections and wiring until they locate the source of the problem.
e294 – Critical
Critical error code e294 is displayed when your Nest thermostat’s wiring should be reconfigured. More specifically, you’ll need the technician to reconfigure the R wire. They’ll first conduct a factory reset of your thermostat to make sure it’s not just a software problem. If that doesn’t work, they’ll review the wiring diagram of the thermostat and begin inspecting connectors.
They’ll detach the power and progressively look at each wire, making sure they are fully inserted into the connector with the proper amount of uncovered copper. When they find the malfunctioning connector, it can be replaced for a new one.
e195 – Critical
This critical error code can appear when the weather outside is severely hot. The HVAC system can break down and stop delivering power to your Nest thermostat. When this problem persists, the backup battery in your thermostat drains and the thermostat will finally turn off. Assuming the breakers are on, you can examine a few other places before contacting a professional technician.
Since this error can deplete your thermostat’s battery, the first step could be providing enough power to find out if this specific error code is what you’re facing. You can disconnect the thermostat from its base and provide power with a USB cable. In the event it presents error code 195, you should continue to visually examine components like the wiring as well as your air conditioner’s air filter or drainage system. If you can’t find anything wrong with these components, it will likely be best to get in touch with a pro.
e103 – Critical
Another critical error code, e103 suggests an electrical issue with your Nest thermostat. More specifically, e103 may refer to an overcurrent problem, which means the wiring is getting more power than necessary. This can stem from the breaker box, an error from the control board or because of a defective connection in the thermostat. A technician should meticulously inspect and test the Nest’s electrical system to figure out where the power is surging or why the thermostat believes there’s an overcurrent problem.
n260
While this error code isn’t critical, it could still stop you from using the Nest thermostat like normal. Error code n260 refers to the lack of a C wire or Nest Power Connector, as missing one can block your Nest from getting adequate power. You can examine the Nest’s C connector for the presence of a C wire and modify the wiring itself if there is. If not, you’ll need a Nest Power Connector.
During installation of a Nest Power Connector, you may notice error code E297 appear. This can be remedied by updating your thermostat in Settings -> Software -> Update. If the Power Connector was already installed, you’ll instead be required to update the wiring info in the app from Settings -> Thermostat -> Wiring -> Update wiring.
e104 – Critical
Like error code e103, e104 is a critical error that’s the result of an overcurrent. If excessive power is being delivered using the Nest’s wiring, it could damage internal components and could even be a fire hazard. If you notice this error code show up on your Nest thermostat and want to take steps to prevent electrical damage, it’s suggested to shut the power off straightaway. You can then contact a professional technician with the proper experience identifying and fixing electrical issues.
e73 – Critical
When your thermostat displays error code e73, it means that the Rc wire is not receiving power.
This may be as straightforward as the breaker being shut off, but it can also be a problem with the wiring. After switching off the power to your HVAC system and thermostat, you can visually inspect the wires to make sure nothing is loose or damaged. If nothing looks to be out of place, it’s a good idea to get in touch with a local professional.